In this module you learned about the methods used to deliver case management and the roles case managers need to take in order to provide services. As case management services are delivered across various settings and populations of individuals, case managers often need to assume multiple roles in order best provide services to their clients. One aspect of human services case management may involve providing effective services for individuals involved in drug-related crimes.
In a report published by the Department of Justice, Drug Court Case Management: Role, Function, and Utility (Monchick, Scheyett, & Pfeifer, 2006 – you will need Adobe Acrobat Reader to access this file), the key components of case management in the drug-court setting are outlined (pages 1-3). Read through the 10 components described in the report on pages and apply the role(s) the case manager is performing in each component (Case example: Tina S, pages 14-24). Attached is a helpful guide.
Next, explain whether you think the case manager has sufficient enough support for the drug-court client in each component or if you feel that the family, peers, or client should also serve as a case manager. Support your positions with evidence from the text.
In Your Paper You Must
- restate each key component.
- choose the role(s) the case manager is performing in each component (advocate, broker, coordinator, consultant, cost containment, counselor, planner, problem solver, and recordkeeper).
- support your ideas with evidence and examples from the text.
- determine whether additional case management is needed in each component from family, peers, or client and how
- that support would be used to help the client.This module illustrates the flexibility of the case management process by helping you understand the various ways that case management services are organized, determined, and delivered. The organization of case management services can include comprehensive one-stop shopping, interdisciplinary teams, psychosocial rehabilitation, and crisis response. It is important to understand that the way case management is delivered and who delivers the service helps determine the needs of the client and the goals of the case management process. Various individuals may function as case managers including: the helper, family and friends, peers, and the client. Knowledge of the roles of a case manager also helps give you a stronger understanding of the job and its responsibilities. Nine roles that are integral to case management are discussed in this chapter. A case manager may function primarily in one role and engage in other roles as needed.
Hearing how case managers talk about their work helps us better understand how methods and roles relate to actual experience. Case managers working in social services agencies across the United States presented eight topics that best describe their day-to-day experiences and reflect the complexity of the case management process. The topics are:
- the performance of multiple roles
- organizational abilities
- communication skills
- ethical decision-making
- critical thinking
- personal qualities
Effective human services delivery often requires a delicate balance of consideration for the client, the social services agency, laws and regulations, court rulings, and professional codes of ethics. At times, these conflicting interests can create crises that require the case manager to make difficult choices. In addition, the increasing involvement of family members in client care and the reduction of resources available to assist clients increase the number of ethical issues case managers confront.
- use APA style for all references and in-text citations.